STAFF ROOM ATTENDANT

Under the general direction of Executive Housekeeper or delegate, and within the limits of established Cocoon policies and procedures, Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Cocoon Hotels Group and the brand ethos.

General Responsibilities

• Perform duties in accordance to Standard Operating procedures and Guidelines of Cocoon.
• Ensures to maintain high standards in personal appearance. Should be well groomed, hygienically clean and properly attired in uniform to carry out duties at all times.
• Ensures to behave/carry out tasks and responsibilities in a professional manner.
• Ensures to be punctual to report to duties.
• Ensure to be well organized to carry out job tasks with necessary accessories ready and at hand.
• Perform any additional duties as assigned by the department head.
• Associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
• Must be able to work in shift.

Specific Responsibilities

• Conducting daily briefing to the staff
• Report on work in uniform and on time.
• Perform all duties and responsibilities in allotted period of time on the inspection schedule.
• Report all malfunction of equipment, damage on the building or any breakage in the Associate Housing.
• Help monitor the Rules and Regulations of the Associate housing and report any violation to the Housing Supervisor.
• Maintain the cleanliness of the public areas/hallways / toilets and other areas concern at all times.
• Ensure that all the preventive maintenance, are reported to the Maintenance Supervisor for proper disposal.
• Participate and help in the preparation of all recreational and social events at the Housing Sports activities.
• Adopt and maintain friendly manner with all the Housing Associates.
• Help in the periodical general cleaning and vacated rooms and other extra responsibilities
• To ensure high quality of hospitality and positive concern to each associates.
• Perform any other duties and responsibilities as directed by the Housing Manager.
• Comply with the Company’s Corporate Code of Conduct
• Familiarize yourself with the company values and model desired behaviors
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Staff Accommodation Cleanliness Score

• Maintain cleanliness of public areas, hallways, toilets, and staff accommodation areas
• Target: Minimum 95% cleanliness inspection score monthly

Task Completion Efficiency

• Complete all assigned duties and inspection schedule tasks within allocated time
• Target: 100% task completion daily

Maintenance & Damage Reporting

• Report equipment malfunctions, damages, and preventive maintenance requirements promptly
• Target: 100% reporting within same shift

Attendance & Punctuality

• Report to duty on time, in proper uniform, and attend daily briefings
• Target: Minimum 98% punctuality and attendance monthly

Housing Rules Compliance Monitoring

• Monitor staff accommodation rules and report violations to Staff Accommodation Supervisor
• Target: 100% reporting of identified violations

Team Support & Event Participation

• Support recreational, social, and housing activities organized for associates
• Target: Participate in minimum 90% of assigned activities and events

Professional Conduct & Hospitality Standards

• Maintain professional behavior, positive attitude, and friendly interaction with associates
• Target: Zero disciplinary actions and positive feedback from supervisors monthly