RESORT NURSE

As a Resort Nurse, you will play a vital role in ensuring the health and well-being of guests and Team members at our resort. You will provide high-quality medical care and support in a hospitality setting, combining your nursing expertise with a customer service-oriented approach. Your responsibilities will include assessing and treating illnesses and injuries, promoting health and wellness, and coordinating with other healthcare professionals to deliver comprehensive healthcare services.

General Responsibilities

• Perform duties in accordance to Standard Operating procedures and Guidelines of Cocoon.
• Ensures to maintain high standards in personal appearance. Should be well groomed, hygienically clean and properly attired in uniform to carry out duties at all times.
• Ensures to behave/carry out tasks and responsibilities in a professional manner.
• Ensure to be well organized to carry out job tasks with necessary accessories ready and at hand.
• Deals with Staff feedback and concerns systematically and keeps the Doctor / HRM informed of same.
• Ensure to be committed to suggest/introduce new initiatives that are focused in enhancing staff development.
• Provides management direction and counseling. Supervises clerical assistant and temporary staffing as needed.

Specific Responsibilities

• Patient Care: Provide direct patient care services to resort guests and team members, including assessing, diagnosing, and treating common illnesses, injuries, and medical conditions.
• Respond to medical emergencies promptly and effectively, providing first aid, initiating appropriate interventions, and coordinating emergency medical services when necessary.
• Administer medications and treatments as prescribed by healthcare providers, ensuring accurate documentation and adherence to relevant policies and procedures.
• Maintain accurate and confidential medical records for all patients, ensuring compliance with privacy regulations and resort policies.
• Maintain all medical equipment on a monthly basis by checking and ensuring the equipment is fit for use
• Stay updated on local health regulations and industry standards, ensuring the resort's compliance with health and safety requirements.
• To attend to emergency calls – out of hours when necessary
• Maintain host and guest health records on the computer. Ensure that all records are kept confidential. 
• Assess the work environment for potential health & safety problems;
• Maintain staff health records and preparing accident reports;
• Conduct accident investigations;
• Investigate the causes of common injuries;
• Maintain first-aid kits, order new supplies and destroy out-of-date items safely.
• Assist injured staff returning to work from medical leave;
• Contact doctors and/or hospitals, as necessary, to arrange further treatments;
• Maintains a high standard of personal hygiene, dress, uniform and body language;
• Is polite and professional in any situation where the image or reputation of the resort is represented;
• Implement and monitor infection control protocols to maintain a safe and healthy environment, including vaccination programs and adherence to sanitation guidelines.
• Collaborate with resort Team members, including managers, supervisors, and other departments, to address health-related concerns, provide guidance, and promote a culture of wellness and safety.
• Ensure that all activities are carried out honestly, ethically and within the parameters of local labor law

Patient Care & Treatment Efficiency

• Provide timely and accurate medical care to guests and team members
• Target: 95% patient satisfaction score monthly

Emergency Response Time

• Respond to medical emergencies and out-of-hours calls promptly
• Target: Emergency response within 10 minutes on resort premises

Medical Record Accuracy & Confidentiality

• Maintain complete, accurate, and confidential medical records for all patients
• Target: Zero record discrepancies or confidentiality breaches

Medication Administration Compliance

• Administer medications and treatments accurately as prescribed
• Target: Zero medication administration errors monthly

Medical Equipment Maintenance

• Conduct monthly checks on all medical equipment and ensure usability
• Target: 100% equipment inspection completion monthly

First Aid & Medical Inventory Management

• Maintain first aid kits, medical supplies, and proper disposal of expired items
• Target: Zero expired items found during monthly audits

Health & Safety Compliance

• Assess workplace health risks and ensure compliance with health regulations and infection control protocols
• Target: Zero major health and safety non-compliance incidents

Accident Investigation & Reporting

• Prepare accident reports and investigate causes of workplace injuries promptly
• Target: 100% accident reports completed within 24 hours

Staff Wellness & Return-to-Work Support

• Assist injured employees returning from medical leave and support wellness initiatives
• Target: 100% follow-up support for injured staff

Professional Conduct & Team Collaboration

• Maintain professional appearance, ethical conduct, and positive collaboration with departments

Target: Zero disciplinary cases and positive management feedback monthly