To deliver exceptional spa treatments and wellness experiences in a professional, safe, and welcoming environment while maintaining the highest standards of guest care, hygiene, and service excellence.

General Responsibilities

• Welcome guests warmly and create a comfortable atmosphere.
• Conduct professional consultations to understand guest needs and preferences.
• Deliver treatments according to spa standards and protocols.
• Ensure guest safety, privacy, and confidentiality at all times.
• Maintain excellent hygiene and sanitation in treatment rooms and equipment.
• Promote spa products and services through genuine recommendations.
• Maintain accurate treatment records and guest profiles.
• Handle guest concerns professionally and escalate issues when required.
• Work collaboratively with colleagues to ensure seamless operations.
• Participate in training sessions and continuously improve skills.
• Follow all health, safety, and emergency procedures.
• Maintain a professional appearance and positive attitude.

Specific Responsibilities

• Perform massages, body treatments, facials, and wellness therapies according to training and certification.
• Prepare treatment rooms before and after every service.
• Ensure all products, linens, and equipment are properly stocked and maintained.
• Recommend suitable retail products and future treatments based on guest needs.
• Support daily opening and closing procedures.
• Report maintenance issues or equipment faults promptly.
• Monitor inventory usage and minimize wastage.
• Ensure treatment timings are respected without compromising quality.
• Assist in promoting special offers and wellness programs.
• Contribute to achieving departmental revenue and guest satisfaction goals. 

Guest Satisfaction Score: 90% or above

Team Work Support: 100% accurate

Quality Audit Compliance: 100% adherence to SOPs

Monthly Revenue: Meet or exceed assigned target

Attendance & Punctuality: 100% compliance

Training Participation: 100% mandatory completion

Record Keeping Accuracy: 100% complete and accurate