To maintain a clean, organized, safe, and welcoming spa environment while supporting therapists and ensuring guests receive an exceptional spa experience.

General Responsibilities

• Welcome guests courteously and assist with spa orientation.
• Maintain cleanliness and presentation of all spa facilities.
• Ensure guest comfort by providing towels, robes, slippers, and amenities.
• Follow all spa hygiene, health, and safety standards.
• Support therapists and reception staff with operational requirements.
• Monitor spa facilities and report maintenance issues promptly.
• Replenish supplies and amenities in treatment and public areas.
• Handle guest requests professionally and efficiently.
• Maintain confidentiality and professionalism at all times.
• Participate in training programs and team meetings.

Specific Responsibilities

Guest Service

• Escort guests to changing rooms, relaxation areas, and treatment rooms.
• Explain spa facilities, rules, and wellness amenities.
• Assist guests with lockers and spa amenities.
• Ensure guests are comfortable before and after treatments.

Housekeeping & Hygiene

• Clean and sanitize treatment rooms, changing rooms, showers, sauna, steam room, and relaxation areas.
• Replace used linens, towels, robes, and slippers promptly.
• Ensure all spa areas remain spotless throughout operating hours.
• Conduct regular facility inspections and maintain cleanliness logs.

Operations Support

• Set up treatment rooms according to spa standards.
• Ensure adequate stock of spa supplies and amenities.
• Assist therapists with room preparation and turnover.
• Monitor laundry collection and distribution.
• Support opening and closing procedures.

Safety & Compliance

• Follow all health, safety, and emergency procedures.
• Ensure wet areas are safe and free from hazards.
• Report accidents, incidents, or equipment malfunctions immediately.
• Maintain compliance with sanitation and hygiene standards. 

Spa Cleanliness Audit Score: 90% or Above

Guest Satisfaction Rating: 90% or Above

Area Readiness: 100% On Time

Facility Inspection Completion: 100% Daily

Linen & Amenity Replenishment: 100% Availability

Guest Requests Response Time: Within 5 Minutes

Maintenance Issues Reported: 100% Within Shift

Attendance & Punctuality: 100% Compliance

Safety Incident Rate: Zero Preventable Incidents

Training Completion: 100% Mandatory Training