Senior Spa Therapist

To provide exceptional spa and wellness treatments while serving as a role model for therapists, supporting daily spa operations, maintaining treatment standards, mentoring team members, and contributing to guest satisfaction and revenue objectives.

General Responsibilities

• Deliver high-quality spa treatments in accordance with established standards and protocols.
• Ensure exceptional guest service and personalized wellness experiences.
• Maintain professional appearance, conduct, and communication at all times.
• Support the Spa Manager in achieving operational and financial objectives.
• Mentor, coach, and guide junior therapists and newly recruited staff.
• Ensure compliance with health, safety, hygiene, and any audit standards.
• Promote spa services, retail products, and wellness programs.
• Assist in maintaining a positive and productive team environment.
• Handle guest feedback and resolve service concerns professionally.
• Participate in departmental meetings, training, and performance reviews.

Specific Responsibilities

Treatment Delivery

• Perform advanced massage therapies, facials, body treatments, and wellness services.
• Conduct comprehensive guest consultations and recommend appropriate treatments.
• Ensure treatment consistency and adherence to spa SOPs.
• Monitor treatment quality provided by therapists and provide guidance when required.

Team Leadership & Training

• Assist in onboarding and training new therapists.
• Conduct practical coaching and skills development sessions.
• Support the Spa Manager in monitoring therapist performance.
• Share best practices and promote service excellence within the team.
• Assist in scheduling treatment assignments when required.

Operational Support

• Ensure treatment rooms are prepared and maintained to spa standards.
• Monitor product usage and prevent wastage.
• Assist with inventory checks and stock control.
• Report equipment maintenance requirements promptly.
• Support opening and closing procedures.

Revenue Generation

• Drive retail sales through professional product recommendations.
• Promote spa packages, memberships, and wellness programs.
• Support achievement of monthly revenue and productivity targets.
• Encourage repeat business through exceptional guest experiences.

Guest Experience

• Handle VIP guests and special requests.
• Follow up on guest preferences and treatment history.
• Resolve guest complaints and service recovery situations effectively.
• Ensure guest confidentiality and privacy at all times. 

Leadership Expectations

• Lead by example in service excellence and professionalism.
• Act as a mentor and technical expert for spa therapists.
• Support management in maintaining operational standards.
• Foster teamwork, accountability, and continuous improvement.
• Contribute to guest loyalty, revenue growth, and overall spa success.
• Maintain a proactive approach to problem-solving and service recovery. 

Key Competencies

• Advanced treatment and wellness therapy skills
• Leadership and coaching abilities
• Guest relationship management
• Retail and sales skills
• Time management and organization
• Problem-solving and decision-making
• Communication and interpersonal skills
• Attention to detail
• Professional ethics and confidentiality
• Health, safety, and hygiene compliance 

Monthly Revenue: Meet or Exceed Target

Guest Satisfaction Score: ≥ 90% or more

Audit Score: ≥ 90% or more

SOP Compliance: 100%

Team Performance Support: Positive feedback & Development Records