BAR MANAGER

The Bar Manager is responsible for the overall leadership, smooth operation, and profitability of all bar operations while consistently upholding Cocoon Resort’s service standards, brand reputation, and core values. The role oversees all beverage service activities, ensuring efficient coordination, high operational standards, and exceptional guest experiences in line with resort policies, SOPs, and luxury hospitality standards. Key responsibilities include maintaining the highest standards of beverage quality, service consistency, hygiene, and safety compliance, while effectively managing inventory, beverage costs, and stock control procedures.

General Responsibilities

• Ensure all bar operations are conducted in accordance with Cocoon Resort SOPs, policies, and service standards.
• Maintain the highest standards of personal appearance, grooming, hygiene, and full uniform compliance at all times.
• Demonstrate professionalism, discipline, and leadership in all duties and interactions.
• Ensure punctuality and full responsibility for assigned shifts and operational readiness.
• Organize and ensure availability of all bar tools, equipment, beverage stock, and operational requirements.
• Carry out all reasonable instructions from senior management within the scope of responsibility.
• Ensure exceptional guest service by maintaining a proactive, attentive, and engaging approach to guest needs.
• Support and develop a positive, motivated, and high-performing bar team environment.
• Ensure strict compliance with hygiene, health, safety, and responsible alcohol service standards.

Specific Responsibilities

• Lead, supervise, and manage all bar operations to ensure smooth, efficient, and profitable performance.
• Act as the primary leader responsible for daily bar service execution and overall outlet performance.
• Ensure consistent delivery of high-quality beverages and service standards in line with resort expectations.
• Maintain full operational control during service periods and ensure active presence at the bar and guest areas.
• Oversee cocktail preparation, beverage presentation, and service consistency across all bar outlets.
• Act as the key communication link between management and bar team members, ensuring clear direction and alignment with resort goals.
• Train, coach, mentor, and develop team members in beverage knowledge, mixology, upselling, and service standards.
• Ensure fair allocation of duties, proper scheduling, and effective workforce management.
• Monitor service quality continuously and implement corrective actions when required.
• Handle guest feedback, complaints, and special requests in a professional and timely manner.
• Maintain full knowledge of beverage menus, promotions, wines, spirits, and signature cocktails to support upselling and guest recommendations.
• Drive beverage revenue generation through upselling, promotions, and creative beverage programs.
• Monitor and control beverage cost, stock variances, wastage, breakages, and pour cost to maintain profitability.
• Conduct regular inventory checks and ensure proper stock rotation and storage procedures.
• Ensure strict control of operational expenses within approved budget limits.
• Maintain accurate billing, POS postings, daily sales reports, and financial accountability at all times.
• Ensure mise-en-place and bar setup are completed before each service period.
• Monitor hygiene, cleanliness, and safety standards across all bar areas at all times.
• Ensure proper handling, storage, and maintenance of all bar equipment, glassware, and assets.
• Coordinate effectively with restaurants, kitchen, stewarding, housekeeping, guest relations, and engineering teams to ensure seamless operations.
• Conduct daily briefings and regular departmental meetings to communicate updates and align team performance.
• Support recruitment, onboarding, and continuous training of bar staff.
• Promote teamwork, discipline, and a strong service culture across the department.
• Maintain awareness of guest preferences, special occasions, and beverage trends to enhance service personalization.
• Ensure compliance with HACCP standards, hygiene regulations, and all resort safety requirements.
• Lead by example in professionalism, attitude, product knowledge, and service behavior at all times.
• Perform any additional duties assigned by the Food & Beverage Manager or senior management, including cross-outlet assignments if required.

Revenue & Profitability Goals

• Description: Achieve monthly bar sales milestones and actively contribute to overall department performance.
• Target: Achieve monthly bar revenue targets and actively contribute to overall Food & Beverage profitability goals.

Beverage Cost Management

• Description: Keep pour costs and physical inventory discrepancies within predefined parameters.
• Target: Maintain beverage cost, pour cost, and stock variance within approved budget and target percentages.

Expense & Waste Control

• Description: Mitigate operational expenses by tracking and minimizing product loss and damage.
• Target: Control operational expenses through effective management of wastage, breakages, spoilage, and over-pouring.

Guest Satisfaction & Recognition

• Description: Track service quality and guest engagement through customer feedback channels.
• Target: Ensure a minimum of 3 positive guest mentions, reviews, or recognitions per team member per month.

Grooming & Presentation

• Description: Adhere to strict professional resort protocols regarding personal cleanliness and appearance.
• Target: Maintain full compliance with grooming, hygiene, and professional appearance standards at all times.

Hygiene & Safety Compliance

• Description: Ensure rigorous upkeep of safety protocols, HACCP standards, and clean service spaces.
• Target: Achieve a minimum of 85% compliance score in hygiene, HACCP, and beverage safety audits with accurate record keeping.

SOP & Regulatory Compliance

• Description: Follow operational frameworks, beverage handling guidelines, and local legal rules for responsible operations.
• Target: Ensure 100% compliance with resort SOPs, beverage handling procedures, and legal regulations related to alcohol service.

Financial Integrity & Accuracy

• Description: Manage payment postings, point-of-sale entries, and billing procedures without discrepancy.
• Target: Maintain 100% accuracy in billing, cash handling, and POS postings, ensuring financial integrity at all times.

Stock Control & Audits

• Description: Supervise inventory processes, physical stock counts, and storage rotations.
• Target: Conduct regular stock counts and inventory checks to ensure accurate stock control, proper rotation, and minimal variances.

Sales Driving Initiatives

• Description: Promote specialized menu options, upselling tactics, and unique beverage offerings.
• Target: Drive beverage sales through upselling, promotions, and signature cocktail initiatives to maximize guest spend.

Team Training & Briefings

• Description: Direct department professional development sessions and manage briefing attendance.
• Target: Ensure all team members complete a minimum of 4 hours of training per month, with at least 90% attendance in scheduled briefings and training sessions.

Quality Assurance & Engagement

• Description: Evaluate and refine beverage quality controls, operational standards, and customer interactions.
• Target: Monitor and improve beverage quality, service standards, and guest engagement to ensure consistent guest satisfaction.

Leadership Presence

• Description: Provide operational control and oversight across front-facing bar service zones.
• Target: Ensure active leadership presence during all bar service periods to maintain operational control and team support.

Cross-Departmental Coordination

• Description: Liaise across various operational departments to safeguard unified hospitality delivery.
• Target: Maintain effective coordination and teamwork with restaurants, kitchen, stewarding, and other operational departments.

Performance Coaching & Management

• Description: Supervise individual progress and deliver constructive feedback and development targets.
• Target: Monitor team performance and provide continuous coaching, feedback, and development plans to improve productivity and service excellence.