Yoga Instructor Cum Spa Therapist

The Yoga Instructor cum Spa Therapist is responsible for delivering high-quality holistic wellness experiences, professional spa therapies, and structured yoga sessions, while efficiently managing the guest fitness center. The role requires balancing time evenly each day between spa treatment operations and fitness center supervision. Key duties include conducting daily Sunrise and Sunset Yoga sessions, providing personal fitness assistance to guests in the gym, executing spa body treatments and massages, and supporting the preparation, launch, and administration of wellness programs. The instructor must maximize guest satisfaction consistent with Cocoon standards through disciplined planning, operation, safety compliance, and hygiene management across all recreational and fitness facilities.

GENERAL RESPONSIBILITIES

• Perform duties in accordance with Standard Operating Procedures and Guidelines of Cocoon.
• Ensure maintenance of high standards in personal appearance. Should be well-groomed, hygienically clean, and properly attired in uniform to carry out duties at all times.
• Ensure behavior and tasks are carried out in a professional manner.
• Ensure punctuality to report to duties on time.
• Perform any additional duties as assigned by the department head.
• Carry out all reasonable requests by management which the associate is capable of performing.

SPECIFIC RESPONSIBILITIES

A. Daily Shift Division & Schedule Management

• Split daily working hours evenly between Gym & Recreation supervision and Spa/Yoga operations.
• Lead daily scheduled Sunrise Yoga and Sunset Yoga sessions for guests of varying skill levels.
• Maintain a structured daily timetable that balances dedicated spa treatment slots with gym floor availability.

B. Fitness Center & Gym Operations

• Conduct opening and closing procedures accordingly.
• Assist in preparing, launching, and monitoring fitness center programs, curriculum, and in-house wellness promotions.
• Monitor fitness levels and requirements of all participants, design classes to suit individual needs, and assist guests who request help with training.
• Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment to minimize injuries.
• Evaluate exercises performed by participants, demonstrate proper routines, and recommend corrections whenever required.
• Prepare daily schedules to maximize the use of the gymnasium facilities and sell training sessions.
• Organize facility maintenance, perform equipment safety checks, and maintain a clean, inviting reception area and exercise room.
• Maintain an ample supply of linens and necessary supplies in a neat and orderly manner.

C. Spa Therapy & Yoga Instruction

• Deliver professional spa treatments and massages to resort guests in accordance with Cocoon standards.
• Create a curriculum and group classes through various levels and types of spiritual wellness practice and fitness regimens.
• Coordinate with participants on lifestyle and diet issues to ensure a healthy body and mind.
• Maintain appropriate ambiance for participants during workouts and classes.
• Field incoming phone calls and handle inquiries about wellness and fitness services and schedules.

D. Safety, Hygiene & Guest Relations

• Greet and welcome guests in and out warmly with a genuine smile, ensuring guest satisfaction and comfort throughout.
• Maintain cooperation and teamwork, placing a high emphasis on customer service and satisfaction.
• Promote a positive and healthy working environment for all wellness and fitness team members.
• Communicate with management and other team members regarding guest or service concerns.
• Keep all confidential information strictly confidential and do not disclose to any person except management.
• Perform CPR and administer first aid in case of emergency if needed.

4. SKILLS REQUIRED

• Human Relations Skills
• Physical fitness and wellness knowledge
• Motivational skills
• Awareness of safety
• Understanding of lifestyle and diet
• Customer Service Oriented
• Creative Marketing
• Sales Oriented

KEY PERFORMANCE INDICATORS (KPIs)

Guest Satisfaction & Experience

• Description: Deliver exceptional wellness, fitness, and spa experiences consistent with Cocoon standards to ensure high levels of guest delight.
• Target: Achieve a minimum guest satisfaction rating of 90% or higher across all spa treatments, yoga classes, and gym assistance interactions, maintaining zero guest complaints.

Operational Punctuality & Schedule Management

• Description: Ensure seamless daily execution of all scheduled activities, including strict time management between gym supervision, spa sessions, and group classes.
• Target: Maintain 100% punctual delivery of Sunrise Yoga and Sunset Yoga sessions, while adhering strictly to an even 50/50 daily shift split between gym and spa duties.

Safety, Health & Hygiene Standard Compliance

• Description: Enforce zero-harm safety standards, proper equipment use, clean environment maintenance, and CPR/First Aid readiness across facilities.
• Target: Achieve 100% compliance in safety and hygiene audits across all fitness and treatment areas, with zero reported incidents resulting from uncorrected improper exercise form or equipment negligence.

Revenue Generation & Promotion

• Description: Maximize fitness facility utilization and spa revenues by promoting specialized classes, personal training, and wellness packages.
• Target: Meet or exceed monthly targets for personal training sales, paid wellness class enrollments, and spa package upselling as set by HOD.

Expense & Waste Control

• Description: Mitigate operational expenses by tracking and minimizing product loss and damage.
• Target: Control operational expenses through effective management of wastage, breakages, spoilage, linen care, and exercise equipment upkeep.